Refund policy

Terms for 30-Day Standard Return Guarantee

At BIGYAWN, we stand behind the quality of our products. That’s why we offer a 30-Day Return Guarantee on all eligible purchases.

Customers are responsible for all return shipping costs. BIGYAWN does not provide prepaid return labels.

If you’re not satisfied with your order, you may request a return within the eligible window.

Request a Return

To start the return process, simply email us at hello@takeabigyawn.com within 30 days of receiving your order. We’ll guide you through the next steps. Please do not send anything back before contacting us.

Returning Your Order

Once approved, customers must send back all original items included in the purchase. Returns sent without prior authorization may not be eligible for a refund.

Tracking Required

You must provide a valid tracking number once the package has been shipped. Returns without tracking may not be eligible for a refund.

Refund Processing

Once we receive and inspect the return, your refund will be issued to the original payment method.

Note: The entire return request and shipment of the return package must be completed within the 30-day window from the date the package was delivered. The package does not need to be received within that timeframe, but it must be shipped prior to the deadline in order to qualify.

To maintain the integrity of our refund policy, certain conditions must be met before a refund is issued. This policy exists to ensure fairness and prevent misuse. We appreciate your understanding.

Feel free to contact us with any return questions at hello@takeabigyawn.com.

Damaged Product Policy

If your product arrives damaged or with a manufacturing defect, customers may request a replacement within 30 days of delivery.

Photo and/or video evidence clearly showing the issue is required for approval. Refunds are not available for damaged product claims.

Note: Replacement requests cannot be submitted after 30 days from the delivery date.